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7 reasons your company needs a knowledge base
Your company sells products online or you build an web / mobile application. You certainly receive daily lots of support emails and it’s hard to manage them. The problem is that many of your customers’ questions are repetitive and trivial: How to change my password How do I subscribe What are the payment options I […]
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Interview by Lucy Xu -Navigating Customer Success with Georgia Tsiamanta
Creating and selling your product is the first step in building a business. The next step — a vital one that is often overlooked as businesses map out product launch plans or lead generation KPIs — is Customer Success. The role of Customer Success in your overall company’s success is a fairly straightforward one — […]