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Tips on how to build a local Support Driven Community from scratch
Each local ecosystem is unique and has its own dynamic. You know better than everyone your town, your country, and your people. You know how they prefer to interact and network with each other, what are the cultural aspects that affect their work and what are their core values. However, some aspects are common to […]
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7 reasons your company needs a knowledge base
Your company sells products online or you build an web / mobile application. You certainly receive daily lots of support emails and it’s hard to manage them. The problem is that many of your customers’ questions are repetitive and trivial: How to change my password How do I subscribe What are the payment options I […]
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Interview by Lucy Xu -Navigating Customer Success with Georgia Tsiamanta
Creating and selling your product is the first step in building a business. The next step — a vital one that is often overlooked as businesses map out product launch plans or lead generation KPIs — is Customer Success. The role of Customer Success in your overall company’s success is a fairly straightforward one — […]
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How to successfully onboard your customers. Tips and insights for SaaS companies and e-shops
On Thursday, April 26, 2018, we’ve organized the 2nd Athens Support Driven Meetup! My talk was about “How to successfully onboard your customers. Tips and insights for SaaS companies and e-shops”. You can find here the slides of my presentation.