Tag: customersupport

  • Tips on how to build a local Support Driven Community from scratch

    Tips on how to build a local Support Driven Community from scratch

    Each local ecosystem is unique and has its own dynamic. You know better than everyone your town, your country, and your people. You know how they prefer to interact and network with each other, what are the cultural aspects that affect their work and what are their core values. However, some aspects are common to […]

  • 7 reasons your company needs a knowledge base

    7 reasons your company needs a knowledge base

    Your company sells products online or you build an web / mobile application. You certainly receive daily lots of support emails and it’s hard to manage them. The problem is that many of your customers’ questions are repetitive and trivial: How to change my password How do I subscribe What are the payment options I […]